Stufff

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Lead Times

Our lead times usually run between 5 and 10 weeks depending on the product and the size of the order. Please contact sales@stufff.nyc for a more accurate estimate. All lead times apply after the purchase is completed.

Pricing

All of our prices are recommended retail prices (RRP). This is the price upon which all discounts are calculated and our recommended price for the retailers at which to sell the product to the end user.

Minimum Order

Our minimum order is $2,000.

Wholesale and Trade Orders

We offer 40% off all our products as a general wholesale discount to our retail partners.

A 50% discount is approved for orders over $10,000.

We offer a 20% to 30% discount on all of our items to qualified architects, interior designers, design professionals and developers. Please contact us at sales@stufff.nyc with a project description.

Discount for potential distribution partners has to be agreed individually.

Payment Terms

For orders up to $10,000 an advance payment is required. For orders over $10,000 a 50% deposit is required and another 50% upon delivery, but no later than 30 days from placing your order.

If you are an architect, an interior designer, or you wish to negotiate a grace period for a certain order please contact our sales associate at sales@stufff.

Orders

All orders placed by the buyer must be in writing and shall at the minimum specify the type (product number and/or name) and quantity of the products ordered. The order is not binding upon Stufff Concept Store unless and until we have issued a written order confirmation to the buyer. Unless objections are made within 24 hours after receipt, the order confirmation is considered accepted by the buyer.

Sales Tax

Prices listed on our website are shown excluding applicable taxes. When placing your order, we estimate sales tax based on the state, province or territory to which the goods are being shipped. All sales tax are subject to fluctuation and are usually calculated on the day your order is placed.

Shipping

Shipping costs will be calculated upon receiving a quote request or a purchase order. All shipping costs will be ex. works from the place designated by Stufff Concept Store in your order confirmation (New York or New Jersey, depending on the shipment). The products shall be sent using standard packaging. Stufff will not be held liable for any damage or loss that the buyer may suffer as a result of a delay or a non-delivery.

Cancellations and Refunds

Orders canceled within 24 hours from the time they were placed can be refunded in full. For orders that are canceled within five business days from the time they were placed a 25% fee will be charged. We do not receive cancelations after 5 business days from order placement.

Please inspect your items immediately upon delivery. We will always do our best to protect our shipments, but in the rare case of damaged or missing goods please contact us no later than 5 business days after delivery. Refunds are not issued except in the case of defective merchandise we are unable to replace.